Booking Conditions • Holidays
1. Wise Coaches reserves the unconditional right to refuse any booking for holidays or excursions.
2. To make a booking, you must pay the deposit applicable, or the full amount if your holiday is departing within eight weeks. Confirmation will be sent in writing. Coach seats are allocated on a first-come-first-served basis and stay with you for the duration of the tour. Seat numbers are subject to change if, for example, we need to use a different size of vehicle. When seats are booked by telephone, then we must receive your payment within 7 days.
3. Balance of holiday costs must be paid no later than eight weeks prior to departure.
4. Wise Coaches reserves the right to cancel any tour due to circumstances beyond our control or insufficient bookings. If this should occur, we will return to you all the money you have paid to us, or offer you a suitable alternative.
5. If you wish to cancel your holiday, Wise Coaches requires notification in writing. The period before departure within which written cancellation is received, along with the amount of cancellation charge shown as % of holiday price is shown below.
Cancellation Charges
More than 42 days - Loss of deposit
42 - 29 days - 30% of holiday price
28 - 15 days - 45% of holiday price
14 - 8 days - 60% of holiday price
7 days or less - 100% of holiday price
You may be able to reclaim these charges if the reason for cancellation is covered under the terms of the holiday insurance policy.
6. Wise Coaches reserves the right to increase or decrease the cost of the holiday due to changes in hotel costs, taxes, fuel surcharges or other costs where applicable. If this should occur, you have the right to cancel your holiday and either receive a full refund, or choose an alternative holiday, subject to availability.
7. Wise Coaches provide hotel brochure, luggage labels and an insurance policy (if required). Please read the Travel Insurance Important Notice. Admission charges are not included unless otherwise stated.
8. If you have a complaint during your holiday, please inform the relevant supplier (e.g. Hotel) and driver/courier immediately who will endeavour to put things right. If your complaint cannot be resolved locally, a written report must be handed to your driver/courier whilst in resort. Please follow this up within 14 days of your return home by writing to us, giving your booking reference number and all other relevant information. It is therefore a condition of booking that you communicate any problem to the supplier of the services in question and to your driver/courier. If you fail to follow this simple procedure we cannot accept responsibility as we have been deprived of the opportunity to investigate and rectify the problem.
9. A non-smoking policy is adopted on all our coaches.
10. Special requirements (special diet etc.) should be notified at the time of booking. Wise Coaches will endeavour to accommodate these requests, but cannot guarantee them.
11. The stated holiday itineraries are subject to slight variation. Hotel facilities stated are correct at time of going to press, but are subject to change. Any brochure or leaflet promoting tours is issued subject to applicable Acts of Parliament and Government Regulations and the company reserves the right to modify itineraries to conform with requests from the competent authorities in the United Kingdom and any other sovereign state through which the tours run.
12. We specifically advise passengers that before they undertake a coach journey of more than 3 hours they should consult their doctor if they have: (a) ever had DVT (Deep Vein Thrombosis) or pulmonary embolism; (b) a family history of clotting conditions; (c) an inherited tendency to clot; (d) cancer, or treatment for cancer in the past; (e) undergone major surgery in the last three months; (f) had a hip or knee replacement within the last three months; (g) ever suffered from a stroke, heart or lung disease. The following information is recommended by the relevant UK health departments:- (a) Be comfortable in your seat (b) Bend and straighten your legs, feet and toes every half hour or so while seated (c) Press the balls of the feet down hard against the floor or footrest to increase blood flow to the legs and reduce clotting (d) Perform upper body and breathing exercises which can further improve circulation (e) Drink plenty of water (f) Drink alcohol only in moderation as it leads to dehydration and immobility (g) Avoid taking sleeping pills, which also cause immobility.
